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Use Case

Telecommunications Company

The company needed to accurately analyze customer service calls to identify common issues, evaluate agent performance, and understand customer sentiments.

Solution

Sevun.AI’s advanced speech-to-text APIs were integrated to convert voice calls into analyzable text. This allowed the company to gain deeper insights into customer experiences and improve service quality.

Results

Solution
Common Issues Identification

The system helped identify frequent problems, enabling proactive measures.

Solution
Improved Training Programs

Insights from the transcriptions were used to enhance agent training.

Solution
Enhanced Service Quality

A better understanding of customer sentiments led to improved service quality.

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