
Use Case
Telecommunications Company
The company needed to accurately analyze customer service calls to identify common issues, evaluate agent performance, and understand customer sentiments.
Solution
Sevun.AI’s advanced speech-to-text APIs were integrated to convert voice calls into analyzable text. This allowed the company to gain deeper insights into customer experiences and improve service quality.
Results
Common Issues Identification
The system helped identify frequent problems, enabling proactive measures.
Improved Training Programs
Insights from the transcriptions were used to enhance agent training.
Enhanced Service Quality
A better understanding of customer sentiments led to improved service quality.